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  • FAQ

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Before You Subscribe

To access premium location tracking features on SimLocator, you need to create an account and complete checkout with valid payment details.

All pricing, billing frequency, and plan features are clearly displayed before payment is submitted.

If you are unsure about continuing after a trial period, we recommend canceling your subscription before the billing cycle ends to avoid automatic charges.

Subscription and Auto Renewal

All subscriptions renew automatically on a recurring basis, monthly depending on your selected plan.

To avoid renewal charges, please cancel at least 24 hours before the end of your current billing cycle.

How to Cancel

  • Log in to your account
  • Go to the Dashboard
  • Navigate to My Subscription
  • Click Cancel Subscription

Once canceled:

  • Your subscription will remain active until the end of the current billing period
  • You can continue to use location tracking features until the period expires
  • No further charges will be applied

If cancellation is not completed before renewal, the next billing charge will still apply.

Payment Terms

We accept Visa, MasterCard, American Express, and other major debit or credit cards.

Payments are securely processed through trusted third party providers. We do not store your full payment details on our servers.

All subscriptions are prepaid. Payment must be successfully completed before access to premium phone location features is activated.

Refund Policy

Please review carefully before making a payment.

Due to the nature of our location tracking services and third party costs, subscription payments are generally non refundable once:

  • The service has been activated, or
  • A billing cycle has started

You are not eligible for a refund if:

  • You used SimLocator premium features during a trial period and did not cancel before it ended
  • Your subscription renewed because cancellation was not completed before the renewal date

To avoid unwanted charges, please cancel your subscription in advance if you do not wish to continue.

Refunds may only be issued where required by applicable law or in cases of verified billing errors.

Need Assistance

If you have any questions about billing, cancellation, or your subscription, please contact us:

Website: https://www.simlocator.top

Email: contact@simlocator.top

Tel: +852 68937232

Company Information:

YAYUAN LIMITED

RM 803, 8/F, Easey Commercial Building, 253-261 Hennessy Road, Wan Chai, Hong Kong

We aim to respond to all inquiries as quickly as possible.